How long does customer respond to request via the support portal?Completed
It's been about 2 weeks and I still haven't heard anything from the support? I have charges to my credit card even if I have existing credit on my account. I also sent request to cancel my service.
Hi Alfred Tan!
Thank you for contacting FreedomPop. :)
We apologize for the delay in getting back to you, we’ll be glad to assist you with your current concern.
We’ll be creating a private message regarding this matter as we need to gather and provide personal account information, please be sure to check your email and reply to this message at your earliest convenience.
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