Being billed for Essential LTE 350MB plan on inactive account

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CD

• July 16, 2021 17:14

I noticed that I have been billed for the Essential LTE 350MB plan on July 12th on a long-inactive account that used to have the Global SIM Kit years ago. Unlike the previous LTE SIM Kit I had, I am unable to cancel the account on the website as it gave me a failure message. Is it possible to cancel the account and reverse the billing charge?

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  FreedomPop Community

  • July 16, 2021 18:40

  Hi CD!

  Thank you for contacting us here. :)

  We’ll be glad to assist you with your current concern.

  We’ll be creating a private message regarding this matter, please be sure to check your email and this message at your earliest convenience. 

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