charged multiple $3.99 for inactive accounts

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Cheting Hsu

• August 13, 2021 08:41

Hi, I was charged multiple $3.99 for inactive accounts. There are no active devices sim and plans. Can you please refund this?

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  FreedomPop Community

  • August 13, 2021 14:16
  • Edited

  Hello Cheting Hsu!

  Thanks for reaching out to us! We apologize if there's been confusion regarding the $3.99 charges applied to your account. 

  Upon further review, we see your concern is being addressed via Twitter DM. To avoid confusion our team will follow up on your concern via Twitter. 

  We appreciate your patience and understanding!

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