Mobile broadband disconnected - No data connection on Hotspot

I have a Netgear Unite. I'm getting this error message on my Hotspot "Mobile broadband disconnected, Your data connection is disconnected".

I've already checked the following:

1. My account status is Active and my bill is paid up to date.

2. Checked the APN settings and it's correct according to the "help guide".

3. Battery is fully charged on Hotspot

4. Reception (signal) is good on Hotspot

I'm being billed for Data service but I'm not getting service.

Can someone please assist me with this issue?

FreedomPop Community

Thanks for reaching out to us! We´re sorry to learn you have been experiencing issues with the service.

We've created a support ticket to follow up on your concern, as we'll need to gather and provide private account information.

We appreciate your patience!