Top up credit refund
Completed
Hello,
I converted, per your instruction from the old SIM to the new Premium SIM card last October, so it's been over 10 months you have not carried forwarded/refunded the top up credit from the old SIM account. You've communicated many times that you've been working on it since then, can you let me WHEN you will refund or carry over the credit? cell # xxxx2803
Thanks!
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Hello difei gao!
Thanks for reaching out to us! Our apologies for the inconvenience experienced.
We’ll be glad to assist you with your current concern. We've created a support ticket to follow up on your concern, as we'll be providing private account information.
We appreciate your patience!
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