Unable to update billing information (account suspended)

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Stephen Cleobury

• September 21, 2021 23:22

Hi,

I keep getting asked to update my billing information, but when I do I get an error has occurred.  I tried a different card but get the same issue.

Will you please reactivate my sim.  It says I have 15 days left but can't do anything with it.

Thanks.

 

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  FreedomPop Community

  • September 22, 2021 14:03

  Hello Stephen Cleobury!

  Thank you for contacting FreedomPop! We apologize for the inconvenience experienced. 

  We've created a support ticket to follow up on your concern, as we'll need to gather and provide private account information. 

  We appreciate your patience!

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