Incorrect billing - Being billed without authorization

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Junli Chen

Hello,

I haven't used the account for years and the phone number is already gone. I just noticed my credit card was charged $4.03 for the past 4 months from Freedom Pop! I never authorize these payments or accepted these billing amount. I would like to request a full refund of 4x$4.03 = $16.12 to my credit card. Furthermore, I want to close my account permanently and please do what ever you need to NOT BILL ME ANYMORE!  Thank you!

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  • FreedomPop Community

    Hi, thank you for contacting FreedomPop!

    We apologize for the confusion regarding the charges applied to your account, Junli Chen. We’ll be glad to assist you with your current concern.

    We'll create a private message to follow up on your concern, please be sure to check your email and this message at your earliest convenience.

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