I opened a support request ticket the other day asking about a refund and cancelling my account. There's been no motion on the ticket, so I thought I would ask here.
I was planning to cancel before the next 6 months billed, but didn't get to it in time and it billed. I put the other request in within an hour of it billing, asking if I could get a refund and cancel. Is this possible? I've put a stop on the payment method so there definitely won't be a next pull. I would just like my money back for this one and to be done with the account.
Hi Dale Buchanan!
Thank you for contacting us here!
We apologize for the delay in getting back to you, we’ll be glad to assist you with your current concern.
Be advised, that we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and this message at your earliest convenience.
We appreciate your patience!
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