Account suspended due to billing issue

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Edward Young

• July 25, 2022 16:22

My sim card with phone number ending in 6918 lost connectivity with the "Account suspended due to billing issue" message. I've checked that the annual charge went through to my Paypal account on yesterday 7/24. I went through the "update" payment steps and now there's also a $0.01 pre-authorization showing on my Paypal account. But the service has not been restored. 

Can you please check my account to see if I need to update anything else?

Thank you very much,

Edward

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  FreedomPop Community

  • July 25, 2022 16:48

  Hello, Edward Young!

  Thank you for contacting FreedomPop.

  We apologize for the inconvenience, we’ll be glad to help you with your current concern.

  Note, we'll create a private message, please be sure to check your email and this message at your earliest convenience.

  We appreciate your patience!

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