No service immediately following automatic account renewal
Completed
On 8/28, my CC was billed for another year of service. On the same day, my iPhone started showing "No Service". Since then, and after multiple restarts of the phone, putting it in airplane mode for a few minutes, removal and reinsertion of the sim, I still have no service. The app on my phone that used to show the amount of data left, number of days left, etc., now only shows a Log out button. No acct info. Please help - I mostly use WiFi, but still need the service I've paid for!
-
Hi Matt P.
Thank you for contacting FreedomPop.
We apologize for the inconvenience, we’ll be glad to assist and help resolve this issue in a timely manner.
Note, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.
-
Thank you for reaching us back, Matt P.
Our apologies for the confusion. We noticed your concern has been addressed via Support Ticket #94687. We can confirm that our representative has resolved your concerns.
Should you have additional questions or concerns, please refer to the previously mentioned ticket, so we may accordingly assist you.
We appreciate your patience!
Post is closed for comments.
Comments
2 comments