Dmitry Matyukhin

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  • Total activity 12
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Posts

Recent activity by Dmitry Matyukhin Recent activity Votes

  • Free VoIP discontinued

    Completed
    1. Community
    2. Plans & Services

    I have 2 VoIP SIMs and 1 data-only HotSpot. I have been loyal customer for 2 years. Are you actually going to stop providing free 200 min VoIP? With the new plans will there be free international c...

    • Dmitry Matyukhin
    • 2 followers
    • 1 comment
    • 1 vote

  • I keep being charged 'maintenance fee'

    Completed
    1. Community
    2. Account Details & Billing

    I set up my calendar to remind me to make calls / use data on my free plans. I take time to specifically do so. Yet, my CC is being billed $0.01 every month. I raised the issue with the support and...

    • Dmitry Matyukhin
    • 2 followers
    • 1 comment
    • 0 votes

  • Still being charged maintenance fees?

    Completed
    1. Community
    2. Account Details & Billing

    I made 5 calls (on a free voice plan) and used more than 5Mb (on the free broadband plan) - both before the end of the billing cycle. Why am I being charged monthly maintenance fees?

    • Dmitry Matyukhin
    • 2 followers
    • 1 comment
    • 0 votes

  • Error placing calls.

    Completed
    1. Community
    2. Technical Support

    I did make a few 'keep account active' calls about a week ago. Now tried to turn the app on again and make/receive calls. Nothing happens (even over wifi) but 'There was an error placing the call t...

    • Dmitry Matyukhin
    • 2 followers
    • 2 comments
    • 1 vote