Messaging App not Syncing Account
Completada
For my phone number ending in 6799, when I open the messaging app, I was previously greeted by a check mark confirming my phone number, which allowed me to make calls, etc. However, since I received the e-mail about upgrading to the new free plan and SIM card, I've been unable to sync my account or make any phone calls.
I think it may be related to the fact that when I was attempting to upgrade, only my previous phone number was found (ending in 6321), which I ported out to another carrier. I was able to request a new SIM under that number, even though it should no longer be associated with this account. And now, even though my account shows the correct number, I can't sync it to my device. I'd like to have the correct number when my new SIM arrives so that I don't have any issues. Can someone please assist?
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Hello!
Thank you for contacting FreedomPop, Milton Washington!
We apologize for the inconvenience experienced, be assured, we want to provide you the best assistance and resolve this for you as soon as possible.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience, we appreciate your patience!
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