I recieved a request to upgrade my 12 month prepaid SIM
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I received an email a couple of days ago saying that a new SIM was coming and I needed to switch to it by 1/31 to keep my service. I got the SIM and followed the upgrade process but it's asking me to sign up for a plan. My existing SIM is a 12 month prepaid SIM with 8 months left of service on it, so I should not be required to purchase an additional plan. What do I need to do to transfer the my existing service to the new SIM and avoid service interruption? Getting an email a couple of days ago and the SIM only yesterday is hardly any lead time, especially since I have had issues doing this upgrade!!
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Hi CR!
Thank you for contacting FreedomPop!
We appreciate your patience throughout this process, we'll gladly assist you with your current concern(s). :)
To assist accordingly, we’ll be creating a private message regarding this matter as we need to gather and provide personal account information, please be sure to check your email and reply to this message at your earliest convenience with the required information.
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