Unable to Export Messages from FreedomPop app
Hi, I recently made the switch over to using basic SMS instead of the FreedomPop app. However, I have a lot of text conversations on the app that I would like to export and save. Luckily, there appears to be an 'export' option within the app to export my messages. (Settings > Import/export SMS > Export messages)
However, whenever I tap on the 'Export messages' button, the app consistently crashes. Same for the 'Import messages' button. For some reason, it just won't let me export my messages.
Has anyone else had this problem? Does anyone have any idea how I can fix it, or have alternate ways to export messages from the app? I don't want to lose all my messages.
Hello Justin McBride!
Thank you for contacting FreedomPop! We sincerely apologize for the delay in response.
Upon further review, we see your concern was addressed by another representative via support ticket #62675.
Please don't hesitate to contact us back should you have additional questions or concerns; we'll be happy to help!
Hello andrew shanahan!
Thank you for contacting FreedomPop! We'll be more than glad to assist you.
We've created a private message to follow-up on your concern as we'll need to gather and provide private account information.
We appreciate your patience!
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