Hello, I have been informed to upgrade from VOIP Legacy to Premium by 01/31/2021 to avoid service disruption.
I was in Guatemala and could not do anything so contacted FreedomPop. Request #61685 provided me with instructions to port my number xxx-7288. On 02/04/21 I tried to port to another VOIP service Google Voice but failed to port because GV does not accept VOIP numbers.
I returned to the US on 02/17/21. I had Cellular Data connection but an error message ""Either you have not selected a phone number or your number has recently been desactivated due to inactivity. Please select a ne phone number for your account".
Called FreedomPop customer service, was told that my xxx-7288 had been ported and I had to pick a new number, so I picked a new number. But I NEED TO KEEP my old number xxx-7288 that have all my contacts, I cannot afford to loose it.
I went to AT&T and was told that FreedomPop xxx-7288 cannot be ported to AT&T because they both use the same AT&T network. So AT&T told me to go to T Mobile.
T Mobile told me that before porting I had to buy a new line, a new plan and a new number and then my xxx-7288 will be ported. But then they could not port it because from T Mobile xxx-7288 appears to be disconnected.
So, I went back to AT&T. They made me a new SIM card for number xxx-7288. In store it appeared to work.
My wife has an AT&T number and can call me and I can call her. But later I found that I cannot call from T Mobile to xxx-7288. I also found that I just subscribed for Cellular Data 4GB with AT&T and cannot access it.
So I returned for the third time to AT&T and was told that number xxx-7288 was not ported to AT&T and we needed to contact FreedomPop tech support but could not be reached.
From home, a search on freecarrierlookup.com for xxx-7288 returns ONVOY non wireless which is a VOIP carrier used by FreedomPop Global SIM Kit.
Please allow my number xxx-7288 to be ported to AT&T to end this nightmare.
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