Upgrade from legacy 12 month plan

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William Lanphear

• 27 de febrero de 2021 22:06

I received a new upgrade sim. However, when I insert it and enter my login and ICCCID it says I have no plan and to choose a plan. I still have five months left on  legacy plan. I can log in on my computer and confirm this but how do I keep this plan and use the new SIM?

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  FreedomPop Community

  • 1 de marzo de 2021 18:07

  Hello William Lanphear!

  Thank you for contacting FreedomPop! We'll be glad to assist you with your current concern.

  We've created a support ticket to follow-up on your concern as we'll need to gather and provide private account information.

  We appreciate your patience!

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