can not change my plan

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  • FreedomPop Community

    Hello Jianhua Li!

    Thanks for reaching out. We'll be glad to assist you with your current concern. We've checked the account associated with your profile, phone number XXX-XXX-9998, we confirmed it is active with the Free Basic Plan. However, we noticed your SIM card has yet to be activated, which is why the account settings are missing. 

    To provide you with additional assistance, please let us know if you have already received your SIM card. 

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  • Jianhua Li

    Yes, I have received the SIM card

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  • FreedomPop Community

    We apologize for the delay, Jianhua Li. Could you please be so kind as to provide us with the last four digits of the ICCID number of the SIM card you received?

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