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  • FreedomPop Community

    Hello Daniel García!

    Thank you for contacting FreedomPop! We'll be glad to take a closer look into this for you.

    Our phone support is currently unavailable and unfortunately, we'd be unable to offer you a callback as our customers' concerns are handled via private message when assistance was requested through our Community Forums. 

    Upon reviewing the account associated with the phone number ending in 5210, we were able to find the $20.00 credit charge. 

    We're able to see you downgraded to the Free Plan on10-03-2019, which generated the $20.00 charge. Be advised, as per our terms of service, you must have an account balance available to be on the free plan, to help avoid unexpected charges as a result of data usage beyond your plan’s allotment during our data reporting delay. If not, you will incur a $20.00 charge upon downgrading. The $20.00 will be placed as a credit on your account, which you may use towards data overage.

    Regarding the $20.00 validation charge, upon updating the payment information on an account, a $20.00 authorization hold is placed on the card to be used, for verification purposes. Please note, the funds are not actually taken. 

    According to our records, the port in request hasn't been processed due to an error in the provided information, specifically the account number.

    We would advise you to please contact your previous carrier to verify your port out information.

    We've created a private message as we'll need to gather and provide, private account information.

     

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