Unable to port number out...

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Glen Sukkert

• 10 de octubre de 2019 23:59

Followed instructions on how to port a number, but the new carrier notified me that:

Unfortunately, we have checked and the number XXXXXXXX is not available for PORTING-IN. Please keep in mind that the number needs to be active with the old provider in order to be able to port. Please contact your previous provider to retrieve more accurate information regarding this specific number.

Thank you.

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  FreedomPop Community

  • 11 de octubre de 2019 16:53

  Hello Glen!

  Thank you for contacting FreedomPop!

  In order to help, would you be so kind as to confirm the last four digits of the device in question?

  We'll be looking forward to your reply to continue assisting you. 

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  Glen Sukkert

  • 12 de octubre de 2019 06:54

  Hello,

  Please send request via e-mail or PM as to not post information on public forum.

  Thank you.

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  FreedomPop Community

  • 14 de octubre de 2019 19:53

  Thanks for your reply, Glen. We'll follow up on your concerns via private message as we'll need to gather and provide private account information. 

  We appreciate your patience. 

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