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  • FreedomPop Community

    Hello r.a. russo!

    Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

    In order to verify we're checking the correct account, would you be so kind as to confirm the last four digits of the device in question?

    Additionally, if you are seeing an error message of any sort on your end, please be sure to send us a screenshot.

    We'll be looking forward to your reply to continue assisting you. 

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