Samsung S5 reports "temporary network error" when I try to switch to "hotspot mode"

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Jason Price

Samsung S5 reports "temporary network error" when I try to switch to "hotspot mode". This is not a temporary error as it does it permanently. Is this a known limitation of the Freedom Pop basic phone service?

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  • FreedomPop Community

    Hello Jason Price!

    Thanks for reaching out, we apologize for the delayed response. We'll be glad to take a closer look into this for you. 

    Just to be sure we're on the same page, would you be so kind as to confirm the last four digits of the device in question?

    We'll be looking forward to your reply to continue assisting you. 

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  • Jason Price

    Hi, do you need the last four digits of my phone number or the serial number of the phone? It is a Samsung S5 that I bought from Freedom Pop. Is the hotspot feature just not supported anymore? It used to work.

     

    Thanks,

     

    Jason

     

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  • FreedomPop Community

    Thanks for your reply, Jason. Please confirm the last four digits of the phone number you're referring to, so we can be sure we're checking the correct account. 

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  • Jason Price

    9345

    Thanks, Jason

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  • FreedomPop Community

    Thanks for the information Jason!

    Apologies for the delay. We've created a private message as we'll need to gather and provide, private account information.

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  • Jason Price

    0119

    I supplied the wrong last four digits. Sorry!

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  • FreedomPop Community

    Hi Jason!

    Thank you very much for the information, we apologize for the delayed response.

    We will continue assisting you through the Private Message created on 10/22/2019.

    We appreciate your patience and support!

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  • Jason Price

    Where do I view the private message? I looked on my.freedompop.com but I don't see anything. Thanks.

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  • FreedomPop Community

    We apologize for the delayed response, Jason. You should have received a notification to the email address associated with your FreedomPop account. The reference number is #7688. Please be sure to check your spam folder. 

    Let us know if you're still unable to find the notification, we'll be happy to help!

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