Refund of top up please.

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Albert Wang

• 17 de octubre de 2019 08:05

Can you refund my account top up credit of $20 ? I sent several requests without reply. I will close my account after that. Thanks.

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  Danilo Carnelos

  • 17 de octubre de 2019 17:55

  Same here.

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  FreedomPop Community

  • 18 de octubre de 2019 17:51

  Hi there!

  Thanks for reaching out. We've created a private message for each of you, to follow up on your refund requests, as we'll need to gather and provide private account information. 

  Your patience is greatly appreciated!

   

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  David Yue

  • 23 de octubre de 2019 05:40

  I have the same request. Please assist, thank you.

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  FreedomPop Community

  • 23 de octubre de 2019 18:32

  Hello David Yue!

  Thanks for reaching out, apologies for the delay. We'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.
  

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  Valerie Gonzalez

  • 24 de octubre de 2019 16:07

  I have the same problem. Except when I open a ticket, they just close it without actually responding. I was told I had to stop service on my phone before I can get the topoff credit refunded. They stopped communicating after I did that.

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  stephane MombrunMombrun

  • 24 de octubre de 2019 21:34

  Can u refund me and cancel.everything please i did it by mistake i need help.please

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  FreedomPop Community

  • 25 de octubre de 2019 21:55

  Hello Valerie Gonzalez!

  Thank you for contacting us, we apologize for the delay in getting back to you and for the inconvenience, we will be assisting you through the Private message will be opening regarding this matter as we need to gather and provide personal account information.

  We appreciate your patience and support!

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  FreedomPop Community

  • 25 de octubre de 2019 22:18

  Hello stephane MombrunMombrun!

  Thank you for contacting FreedomPop, we apologize for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

  Upon reviewing account associated with email hXXXXXXXX6@gmail.com and phone number ending in 2852, we confirmed you were assisted by one of our representatives on 10-24-2019, through Incident #7987. 

  It seems our representative was able to resolve your concerns.

  Please, if you have any more questions or concerns feel free to give us a shout.

   

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