!!! REFUND MY 20.00 !!

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Timothy Patterson
The billing seems off. Plan and services should not be separate. And when I downgraded from the 19.99 in an attempt to cancel my account you billed me 20.00 dollars. There was no obvious way to cancel the account. When I did find it.. There is now no way to get my money back, or be sure my credit card info has been removed except through this forum. !! Seems to deceptive to me !! Even worse. I called the number that came with the electronic billing and I could find no way to talk to a live person then it says use the worthless web support and hung up on me. I do not like a company that does everything it can to hide any way to directly communicate with it's customers face to face. REFUND my money. Timothy Patterson
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  • FreedomPop Community

    Hello Timothy Patterson!

    Thank you for contacting FreedomPop.

    We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve your inquiries as quickly as possible.

    We strive to provide excellent customer service, your feedback is highly appreciated. We'll make sure to pass this on to the appropriate department so that everything you've said can be taken into consideration for further improvement. 

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

     

     

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  • Justice Hiatt

    I would love a refund of 11.99 dollars cuz I ordered a Sim that was supposed to be free and it charged me 11.99

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  • FreedomPop Community

    Hi Justice Hiatt!

    Thanks for reaching out to us! We’ll be glad to take a look at your current request.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  • Justice Hiatt

    Jxxxxxxxxxxt@yahoo.com xxx-xxx-1525

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  • Manxiong Yu

    I started the freedompop on 7/25/19. I was charged $20 for the credit in account on 8/4/19. On 8/11/19 I was charged $10.98 monthly charges, That charge is directly from my credit card.  After that I downgraded all my plans to the free plan and my billing is 0.00 but I was charged $20 on 10/07/19 for credit refill. And my top-up credit remaining is 18.91, so can anyone tell me where is my money ?

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  • FreedomPop Community

    Hello Justice Hiatt!

    Thank you for the reply, we apologize for the delayed response.

    Be advised, we've created a private message and we will continue assisting you through it regarding this matter as we need to gather and provide personal account information.

    We appreciate your patience and support!

     

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  • Justice Hiatt

    I would like a refund for the phone #xxxxxx5935 name is Justice Hiatt email is jxxxxxxxxxxxxxxxt@gmail.com I was my money back and cancel my account

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  • FreedomPop Community

    Hello Justice Hiatt!

    Thanks for reaching out to us here! We apologize for the delayed response.

    We've followed-up your case through a Private message, please reply to us there in order con accordingly assisting you.

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  • Ronnie Ning

    My phone number is (xxx) xxx-2992 and my email is fourxxx@gmail.com. I was charged $20 for refill and I can not use my phone.  I want to keep my basic 200 plan and don't want to upgrade it. Can you refund me and enable my phone and data?

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  • FreedomPop Community

    Hello Ronnie Ning!

    Thank you for contacting FreedomPop! We'll be glad to take a closer look into this for you. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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