My account is cancelled

Completada

Comentarios

3 comentarios

  • FreedomPop Community

    Hello Chris Wiz!

    Thanks for reaching out. We'll be glad to take a closer look into this for you. 

    FreedomPop has undergone some changes in ownership and are here to stay for the foreseeable future. We're able to confirm the previous owners of FreedomPop and UNREAL Mobile have agreed to transfer their Sprint partnership and users to Ting. 

    Upon reviewing account associated with phone number ending in 6989, we're able to confirm your device was affected by the migration to Ting. Due to this, your device will no longer work with FreedomPop.

    Should you still be interested in staying with FreedomPop, we're glad to announce that our parent company Red Pocket is offering CDMA services with deals we're confident you'll enjoy by visiting here: redpocket.com/fp

    Should you have doubts or questions, please feel free to reply to this message and we'll be more than happy to help you. 

     

    0
    Acciones de comentarios Permalink
  • Dick Ling

    My Unreal Mobile account 925-xxx-0805 was suddenly disconnected today for the similar reason. Called the support and waited about one hour then the line was dropped. I was never been able to talk to a live soul.

    if the above advice is correct, should I switch to Ting now?

    0
    Acciones de comentarios Permalink
  • FreedomPop Community

    Hello Dick Ling!

    Thanks for reaching out. We apologize for the delayed response and for the experiences you have experienced with the service. 

    We are aware that your concerns were resolved via support ticket #1024. Your line XXX-XXX-0805 is now active. The account is in good standing.

    Should you have additional questions or concerns, you may visit the Unreal Mobile Community at https://help.unrealmobile.com/hc/en-us/community/topics

    You may also contact Unreal Mobile's Support team by submitting a support ticket from your online account or by sending a Direct Message via Twitter to @UNREALmobile.

     

    0
    Acciones de comentarios Permalink

La publicación no admite más comentarios.