Charges for 2 lines when only one line is active

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  • FreedomPop Community

    Hello Chandra Mastrosimone!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

    We'll be glad to take a closer look into this for you, in order to do so, we've created a private message as we'll need to gather and provide, private account information.

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  • Chandra Mastrosimone

    Hello, I am still being charged for FreedomPop service even though I canceled it back in 2019.  Please refund all charges on this account to the card on file at this time.  Thank you.

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  • Chandra Mastrosimone

    Hello, I have been waiting for a response to my inquiry that started 4 months ago.  Please respond in a way that I can have this taken care of.  I am being charged for a line of service that has not been used for a long time.  The account shows that it was never activated online, indicating that the SIM is on its way to me.  I received the SIM last year!?!  Please have this correction made as soon as possible.  Thank you.

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