Unable to cancel account online

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  • FreedomPop Community

    Hello Qi Mi!

    Thanks for reaching out. We apologize for the delayed response. Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #7854, on 10-24-2019, regarding your cancellation and refund request.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help. 

     

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  • Chloe Mai

    I want to close my account and get the refund of top-up credit $16.79. I've tried to cancel the account but nothing happened. Submitted ticket #8317 and it automatically marked resolved and closed. There was no confirmation of a refund nor account will be closed. Please advise any additional step I need to take. Thank you for any prompt responses.

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  • FreedomPop Community

    Hello Chloe Mai!

    Thank you for contacting FreedomPop! We apologize for the delay in getting back to you.

    We've created a private message as we'll need to gather and provide, private account information.

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