Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.

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Charles Piwowarski

• 27 de octubre de 2019 01:50

Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.

When I click here it states:

oops

The page you were looking for doesn't exist

My phone XXX-XXX-5859 has less than one day left before my billing cycle starts again, I have used 611.67MB of 597.40MB or 102%, will this reset tomorrow?

Thank you,

Charles P.

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  Richard Sias (09)

  • 28 de octubre de 2019 19:47

  If you have more than about $3 in overage credits then answer is yes.  Your credits should decrease by 2.5c x 14.27 MB  or about 35.5c decrease.   If the balance fell below $2 then there is likely another top-up charged, $20.  If anything doesn't go as expected then there is a billing error and the account suspends until things fixed and the billing info re-entered again to get it to retry the billing again.

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  FreedomPop Community

  • 31 de octubre de 2019 21:02

  Hello Charles Piwowarski!

  Thanks for reaching out. We apologize for the delayed response. We'll follow up on your concern via private message as we'll be providing private account information. 

  Your patience is greatly appreciated. 

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