Porting out problemsCompletada
I am having a hard time trying to port my number out to xfinity mobile.
I have made sure all the details given to xfinity match the port settings in my fp account.
I also have the port request number from the receiving carrier. How could I check with freedompop on the status?
I wish things were this easy with porting out from freedompop. It has been two months now since I have been trying to port this number out :(
On the port out page, I still see the REJECTED status from a port out attempt on 8/14.
This is the third time I have initiated the request from xfinity and again, they are telling me that they haven't heard back from freedompop since the request was initiated last week.
They tried calling FP on a conference call with me but there is no way to reach a human at FP. I have the port out request id from xfinity too - wondering if I could check with someone at FP who can give me some status/ETA on this?
Please send me a PM and I can share account details.
Hello Gaurav Jain!
Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you've been experiencing problems when trying to port out your phone number. We'll follow up on your concerns via private message as we'll need to gather and provide private account information.
Your patience is greatly appreciated.
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