Porting out problems

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Gaurav Jain

• 20 de octubre de 2019 01:41

I am having a hard time trying to port my number out to xfinity mobile.

I have made sure all the details given to xfinity match the port settings in my fp account.

I also have the port request number from the receiving carrier. How could I check with freedompop on the status?

Thanks.

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  Meryle Mishkin

  • 23 de octubre de 2019 18:38

  Log in to my.freedompop.com, and select the sim.  Go to settings, port out information.  Status should be processing, and it should show the date and time they started processing this.  

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  Gaurav Jain

  • 23 de octubre de 2019 19:18

  I wish things were this easy with porting out from freedompop. It has been two months now since I have been trying to port this number out :(

  On the port out page, I still see the REJECTED status from a port out attempt on 8/14. 

  This is the third time I have initiated the request from xfinity and again, they are telling me that they haven't heard back from freedompop since the request was initiated last week.

  They tried calling FP on a conference call with me but there is no way to reach a human at FP. I have the port out request id from xfinity too - wondering if I could check with someone at FP who can give me some status/ETA on this?

  Please send me a PM and I can share account details.

   

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  Meryle Mishkin

  • 23 de octubre de 2019 21:55

  I am just a user like you.  I suggest you create a ticket with FP if you haven't already.  I doubt you can talk to a human over there.  FP should be able to explain via email why it is rejected...

  Are you SURE xfinity has the right account number AND pin?

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  FreedomPop Community

  • 23 de octubre de 2019 21:56

  Hello Gaurav Jain!

  Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you've been experiencing problems when trying to port out your phone number. We'll follow up on your concerns via private message as we'll need to gather and provide private account information. 

  Your patience is greatly appreciated. 

   

  -1

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  Meryle Mishkin

  • 28 de octubre de 2019 19:24

  Yeah, I am having problems with my port out too.  It has been 6 business days now...

   

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  FreedomPop Community

  • 1 de noviembre de 2019 22:04

  Hello Meryle Mishkin!

  Thanks for reaching out. We apologize for the delayed response. We'll follow up on your concern via private message as we'll need to provide private account information. 

  Your patience is greatly appreciated. 

  -1

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  Joseph Wong

  • 3 de noviembre de 2019 01:43

  I am having the exact same issue porting to Xfinity mobile.. please help.

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  FreedomPop Community

  • 12 de noviembre de 2019 14:58

  Hello Joseph Wong!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

  -1

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