"account not active"

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alan jordan

• 1 de noviembre de 2019 13:01

Hello. Today is November 1st, I believe it is a new billing cycle. My data has not reset for this month yet. Also, I have not been able to send or receive calls or texts over WiFi for the past day. It says I am out of text balance...but I thought I had unlimited text and calling over WiFi even if I ran out of data? Thanks for any help.

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  curtis duffett

  • 2 de noviembre de 2019 18:30

  I'm having the same issue.  I have an annual plan so there couldn't be a billing issue.  I submitted a service request but... nothing.

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  FreedomPop Community

  • 7 de noviembre de 2019 19:36

  Hello!

  Thanks for reaching out to us! It looks as if your accounts are now in good standing. Please feel free to perform a soft reset by simply powering off and on your devices to ensure everything synchronizes accordingly.

  However, should this not be the case, we've created a support ticket for you, please reply there and we will gladly look into the account.

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