Refund my 20 $ please.

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  • Kirk Givan

    Weird that it doesn't ask your approval for the downgrade charge right?

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  • FreedomPop Community

    Hello Veronika Teiler!

    Thanks for reaching out to us! We apologize for the delayed response. Upon checking the account associated with your profile, we do see your request has been addressed via Twitter direct message. To avoid confusion, should you have any other concerns regarding your FreedomPop service, please feel free to reply via Twitter and we'll gladly take a look into your account. 

    As a friendly reminder, we noticed your secondary line XXX-XXX-9643 is active with paid services. To avoid incurring unwanted charges, please be sure to downgrade the plan and deactivate the value-added service prior to the end of your trial, on 11/13/19. There is credit balance available on this line, therefore, you should be able to downgrade the plan without incurring additional charges. You may find detailed instructions on how to proceed, on the links below:

    -How to downgrade your plan

    -How to remove an add-on service

    Let us know if there's anything else you may need assistance with, we'll be happy to help!

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  • FreedomPop Community

    Hello Kirk Givan!

    Thanks for reaching out to us! We apologize for the delayed response. We do require our free plans to have account balance available to help avoid unexpected charges as a result of data usage beyond your plan’s allotment, during our data reporting delay. 

    If there's no credit balance available on the account upon downgrading, you'll incur a $20 charge. The $20 will be placed as a credit on your account. As long as you don't exceed your data threshold, the credit will remain on the account. It will only be deducted when data beyond your monthly allotment, is used. 

    You may find detailed steps on how to downgrade your plan, here.

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