Plan downgrade and fee refundCompletada
If anyone has figured out how to downgrade plan and successfully get refund, please share.
I started with a Freedompop $50 year plan with 1GB LTE data, 1,000 minutes, 1,000 SMS. Seeing that my data usage would exceed 1GB, I later purchased the 5GB/month data at $17.99. Upon making the purchase, it becomes known that this is a 1 year plan for US$209.40 (due to prorate of the first month under the $50 plan). Well, if only its service works. I have had poor experience with its data (often only get notifications and email refreshes after I connect to WiFi) and voice (poor voice quality) qualities. I am in the NYC area and there should be no excuse of coverage. A number of times, it shows full LTE signal bar, but I just cannot connect to internet. I had to do the Airplane mode on/off to force reconnection. Finally, I decided to cancel/downgrade the 5GB plan. Guess what? Freedompop first charge you $20 to "protect" them with top-up credit. And then nothing shows. I sent a request ticket to Freedompop and after 2 days the representative replied that even though I downgraded my 5GB service, it will only take effect until the next cycle, which is almost 1 year later. Effectively what Freedompop says: we are not going to give the money back to you and in addition, we charge you $20 for you to learn this lesson.
I am extremely frustrated by such sort of business conduct. I am sharing my experience here to hope to either get some help and directions, or at least give people the notice that be extremely careful with any plan purchase with Freedompop.
Hello Liming Zhao!
Thanks for reaching out to us! We apologize for the delayed response and for the inconveniences experienced. We've created a support ticket to follow up on your concerns as we'll be providing private account information.
Your patience is greatly appreciated!
La publicación no admite más comentarios.