network status "searching"

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  • FreedomPop Community

    Hello Garry Oh!

    Thank you for contacting us here!

    We apologize for the inconveniences you've been experiencing and for the delay in getting back to you, we’re more than willing to assist you with your request as quickly as possible.

    We've verified the account associated with your profile, phone number ending in 2248, we're able to see the account is active and in good standing.

    We've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. Please power cycle your phone. Once your device is back on, refresh the FreedomPop Messaging app by following the instructions provided here.

    Should you continue to experience connection problems, please clear and restart the app by following the steps provided on this other link.

    Once you have completed the steps detailed above, please let us know if you continue to experience the same problem.

    If the issue persists, please confirm the following information:

    -Your device's model as well as the version of the Operating System you're running on it.

    We'll be looking forward to your reply to continue assisting you. 

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  • Wassim Warde

    I have been having the same problem and no solution has been found for the last 2 weeks ??

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  • FreedomPop Community

    Hello Wassim Warde!

    Thank you for reaching us here!

    We apologize for the inconvenience experienced. 

    We have carefully checked the account associated with your Community profile. Our records indicate your concern is being addressed by one of our representatives via the Support Ticket #51393.

    To avoid confusion, our team will follow up on your concerns there.

    We appreciate your patience and understanding!

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