Unable to connect to mobile data

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  • FreedomPop Community

    Hello Manish Sharma!

    Thanks for reaching out to us! We're sorry to learn you've been experiencing problems with our service. We've carefully checked the account associated with your Community profile, associated with phone number XXX-XXX-4545; so far, everything seems to be working fine on our end.

    In an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. Please perform a soft reset on by simply powering off and on your device. Once your device is back on, synchronize account data on the FreedomPop Free Calling, Texting, & SMS app. You may find detailed steps, here

    Should you continue to experience the same problem, please clear and restart the app by following the steps provided in this article. Please note that for iPhone devices, you will have to remove the application from your phone and then download it again. Text messages saved might get lost upon uninstalling the app. Please be sure to back you any information you'd like to keep before proceeding. 

    If you continue to experience problems after performing the troubleshooting steps provided above, please reply here and we'll gladly take a look into the account.

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  • Khalad Goheer

    I'm Khalad Goheer on FP Tel# XXXXXX8666, inspite of using the latest FP Messaging app and making sure of APN, I can still not get Mobile connection

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  • FreedomPop Community

    Hello Khalad Goheer!

    Thank you for contacting FreedomPop!

    We're sorry to learn you've been experiencing issues with your data connection. We'll be happy to assist with your current concern as soon as possible.

    Be advised, we will be opening a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience with the required information.

    We appreciate your patience!

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