Account Being Stopped as Inactive Reactivating Online and Despite Making Phone Call
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In the past week, my account is always deactivated as inactive when I try to log into it online. It says to press the button to reactivate, I do, and it reactivates. And it leaves with a message that I might want to make a call from the phone.
Well, I have made the call, and data use is marked in my account from that call as well as minutes used, but when I log into my account again, I get that same message about it not being active, and the button to reactivate and I do again, and again the same. And same when I next log into my account online. I even have done some of the offers to earn extra data this month, so my account has been active in different ways.
I'm here, I'm even active with a current phone call. Why is this still knocking me out as inactive?
Please do something to fix my account. Thank you.
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Hello Kevin FitzMaurice!
Thank you for contacting FreedomPop!
We've verified the account associated with your profile, the account is currently active and in good standing. Apparently, your account keeps suspending itself due to lack of usage. Please note, your SIM card may go into a temporary dormant state after 30 days with no reported data usage.
Please, when you receive this message connect your device and utilize the internet for a couple of minutes and try using at least 10MBs of data. Would you be so kind as to inform us if atter this, your device deactivates again.
Please let us know if you continue to experience the same problem, feel free to reply to this message, we'll be happy to help.
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Thank you. But what you are telling me is what I already did before I opened this thread, except that 10 MB has never been needed before to keep the account active! You just popped that number off your head. Yes, 10 MB is enough to do so, but it is not required.
My phone is in the car right now, I will check it later.
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Hello!
Thank you for reaching us here!
We apologize for our delayed response. We'll be glad to take a closer look into this for you.
Be advised we've created a support ticket for both of you Bridget Loftis and Kevin FitzMaurice, in order to follow up on your concerns as we'll be providing private account information.
Your patience and support is greatly appreciated!
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