Texting limit reached
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We have a pre-purchased annual unlimited texting, unlimited calling, and 1 gig monthly data plan on a SIM card in an Android phone. We can make and receive phone calls but we cannot receive nor can we send texts as we are receiving the following error: "Texting limit reached. Please see our pland for upgrades." But we have an unlimited text plan. I have forced stopped the messaging app, there are no other messaging apps running, and I have restarted the phone. When I check, I see that there have been 5000 texts because we use the Group Me to receive group texts. Could the large amount of incoming texts from Group Me be the reason for new texts being blocked? And how do we overcome that?
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Hello Gabriel Weber!
Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
Your patience is greatly appreciated!
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