Overcharge and Technical errors

Hi,

I ordered SIM to see how this works. I haven't opened my SIM package or anything yet but I just got a random charge $70.81. I tried to call. Everything is automated here and there is no customer rep to help you. I tried to cancel my plan to see if my charge goes back. It didn't and my account just got disappeared and the robot in the chat told me that I have to sign up for VIP service to talk to a live rep. My account wasn't working so I selected one of the plans to see if I can go back to talk to someone but it is impossible. I got charged again for a new plan and there was no such VIP service showing up even though I signed up. I have never had this terrible of an experience. I don't even use anything but FreedomPop keep charging my account out of nowhere and there is no one to ask why and what for. I am very actually confused what I am gonna do about this. I don't want any charge anymore. Please if anyone knows how to reach these guys, help me and let me know asap. It is very frustrating.

Ayjemal Gurbankulyyeva

16 de diciembre de 2019 17:55

I also tried to submit a request and in a second I get an email. That thing also turned out to be automatic.No one seems to look at these requests. It was automated saying that I have to have VIP service, which actually is not something that works.

FreedomPop Community

17 de diciembre de 2019 16:54

Hello Ayjemal Gurbankulyyeva!

Thank you for contacting us here!

We apologize for the inconveniences you've experienced when attempting to contact us, we’re more than willing to help you resolve this issue as quickly as possible. Apologies for the delay in our response.

We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. :)

We appreciate your patience!

Overcharge and Technical errors

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