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M P

• 21 de diciembre de 2019 04:24

Hi there, I was trying to cancel my service from FreedomPop and was charged $50$ approx for trying to downgrade to a different service. This was not what I wanted to do and I would like to have my services cancelled with FreedomPop. I don’t know how I have been activated with semi annual pack. I am vistor to states and I will be for 10days only. I want only a month service . I.e. a basic service . I took sim from Target. Please advise how to get the refund and close this account.

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  M P

  • 21 de diciembre de 2019 04:27

  I have charged additional 40$ . I don’t know, what is happening

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  FreedomPop Community

  • 26 de diciembre de 2019 19:15

  Hello M P!

  Thank you for contacting FreedomPop.

  We apologize for the delay in getting back to you.

  Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #16726, on 12-24-2019, regarding your cancellation and refund request.

  It seems our representative was able to solve your inquiries.

  We appreciate your patience!

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