new lte gsm sim card for annual plan not finding user

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  • FreedomPop Community

    Hi Kent D Thornell!

    Thank you for contacting FreedomPop. 

    We’re more than willing to help you resolve this issue as quickly as possible.

    We'll be creating a support ticket to follow up on your concern as we'll be providing private account information, please be sure to reply to this message at your earliest convenience with the required information. 

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  • AMR

    Stuck in activation loop. I have picked a number and done everything but I can't get to any of the messages or calls and every time I open the app it says that I need to activate my sim but when I click activate it says that it's already activated and only gives me the option to return to the home menu which just restarts the same process

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  • FreedomPop Community

    Hello AMR!

    Thank you for contacting FreedomPop! To assist you accordingly, we have created a support ticket (#25193). 

    Please be sure to reply to your open support ticket with the requested information at your earliest convenience. To avoid confusion, we'll follow up on your concerns there.

    We appreciate your patience and understanding!

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