SIM device was removed from my account for no reason

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xingdonggujiarun

• 27 de mayo de 2020 23:22

Hi there,

I had two SIM devices in my account, but now the first one was disappear. I didn't receive any notice about it. This SIM is active monthly. I don't understand why the SIM was removed from my account. I even have funds on it. I tried to "submit a request", it says immediately "solved", and priority low. Can someone here help me? Thanks.

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  FreedomPop Community

  • 1 de junio de 2020 15:39

  Hello xingdonggujiarun !

  Thanks for reaching out to us! We apologize for the delayed response and the inconvenience experienced with the service.

  We've created a support ticket to follow up on your concern as we'll be providing private account information.

  Your patience is greatly appreciated!

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