I got this email from another carrier to port the number to their carrier
"We have initiated the port-in process for the number XXXXXXX2520 as you requested, but unfortunately, it was rejected by your previous mobile provider, indicating that the Customer Information provided does not match.
We kindly ask you to contact your old mobile provider as soon as possible and ask them for the correct information so we can proceed with the port in of your number to Tello."
could you help please
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