Can not cancel account

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Scott Nelson

• 4 de octubre de 2020 23:51

 

I ordered a FreedomPop Bolt around 2012.  I used it for a few years and then its been sitting unused since then.  I'm trying to cancel my account through:

https://my.freedompop.com/settings/account-status
by going to: Settings -> Account Status -> Cancel Account
I clicked "Cancel Account" on the "Account Cancellation" dialog

I got the error dialogs seen below.  Can someone help me cancel this account?  I tried submitting a support ticket and it was instantly auto-closed saying that there are "self-service" tools.  So, here I am...

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  FreedomPop Community

  • 5 de octubre de 2020 21:14

  Hello Scott Nelson!

  Thank you for contacting FreedomPop! Our apologies for the inconvenience experienced.

  We've created a support ticket to follow up on your concern as we'll be providing private account information.

  We appreciate your patience!

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