Port out errors

Hello,

I'm trying to port out my number to xfinity. I provided exactly the same information shown in my account, and I confirmed with different agents in xfinity to make sure things are correct. However, they said Freedompop didn't approve the port out because the information I provided doesn't match the information on record in Freedompop's system.

Then xfinity's agent called Freedompop directly and confirmed that the information I provided was correct. According to Xfinity's agent, Freedompop's agent told him that the port out couldn't be approved because the port-out department in Freedompop doesn't have people at work.

I feel frustrated about the whole process and just wonder how we can solve the problem.

Thanks,

Wei

FreedomPop Community

16 de septiembre de 2020 19:25

Hello!

Thank you for contacting FreedomPop, Wei Li!

We'll gladly assist you with your current concern.

To assist you accordingly, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience with the required information. :)

Wei Li

16 de septiembre de 2020 19:28

Thank you so much! I appreciate your help.

16 de septiembre de 2020 19:30

We're glad to help, Wei Li! :)

Port out errors

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