I have tried to port out one of the numbers on my account, xxx-xxx-5055 to another carrier, but it was denied and I have received a message from the new carrier as,
We have initiated the port-in process for the number 1xxxxxx5055 as you requested, but unfortunately, it was rejected by your previous mobile provider, indicating that the information you provided your carrier is invalid.
We kindly ask you to contact your old mobile provider as soon as possible and ask them for the correct information so we can proceed with the port in of your number to ...........
I have checked and all the info are correct, could you please help out.
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