Trouble logging into my account online



2 comentarios

  • Kevin FitzMaurice

    I note, I am on the free premium plan with minimal data. I am accessing my online account via my computer and over WiFi, using the latest version of Firefox browser and on macOS 10.13.6.

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  • FreedomPop Community

    Hi Kevin FitzMaurice!

    Thank you for contacting us here!

    Thank you for bringing this to our attention, so that we can deal with this immediately. We really appreciate active members of our FreedomPop community. :) We apologize for the inconvenience experienced upon trying to log in.

    We would recommend you to clear your browser's cookies, history and cache. Additionally, we'd recommend you to access your account from an incognito window and if the same problem persists, please try with a different browser.

    We always value customers who are keen to give us their feedback, be assured, we will be sure to pass on what you have told to our Development team. 

    Should you have any additional questions or concerns or should you need additional assistance, please feel free to create a new post here, we'll gladly assist you in a timely manner!

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