Trouble logging into my account online
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I have been having a lot of trouble logging into my account online since I upgraded to the new premium service. Please help, there seems to be a probem on FreedomPop's side.
I put in the correct e-mail address for user name, no typos, and then the correct password, no typos, and then hit the button to sign in. But it does not sign me in, simply goes back to the blank login page. I do this over and over, and finally one time it works! That confirms I'm putting in the right info, your system simply is not handling it properly.
I'm using the premium login page at:
https://premium.freedompop.com/login
Please check into this and get it fixed.
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Thank you for contacting us here!
Thank you for bringing this to our attention, so that we can deal with this immediately. We really appreciate active members of our FreedomPop community. :) We apologize for the inconvenience experienced upon trying to log in.
We would recommend you to clear your browser's cookies, history and cache. Additionally, we'd recommend you to access your account from an incognito window and if the same problem persists, please try with a different browser.
We always value customers who are keen to give us their feedback, be assured, we will be sure to pass on what you have told to our Development team.
Should you have any additional questions or concerns or should you need additional assistance, please feel free to create a new post here, we'll gladly assist you in a timely manner!
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