what to do ?"Needs Initial Refill"?"Portin-Resolution Required"

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Chung Man Lau

• 26 de junio de 2021 15:14

Just Tried to port old freedompop number to your new one, and get this, then how?

 

Also u change your https://www.freedompop.com to the same https://premium.freedompop.com. now  I cannot check my NetGear Hotspot account usage. your new web has no info about my NetGear Hotspot account.  not only that , beside my NetGear Hotspot account,  it  also so bad that has no info about the usage of any phone account. compared to the old web, the new one very very unfriendly and useless.

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  FreedomPop Community

  • 28 de junio de 2021 14:56

  Hello Chung Man Lau!

  Thank you for contacting FreedomPop! We apologize if there's been confusion regarding how to access your Netgear Unite legacy account. 

  You may access your Netgear Unite legacy account via https://my.freedompop.com/login. Please note, you may only access your Premium Voice account via https://premium.freedompop.com.

  We have also created a support ticket to follow up on your port-in issue as we'll be providing private account information. 

  We appreciate your patience!

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