I submitted a request a week ago, still shows open, is this normal

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  • FreedomPop Community

    Hello!

    Thank you for contacting FreedomPop, guobin sha!

    We apologize for the delay in getting back to you, we’ll be glad to assist you with your current concern.

    We will continue assisting you through a private message as we need to gather and provide personal account information. Please check your email and respond to this message at your earliest convenience.

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