Followup problems with my number porting

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Jiangbo Deng

• 13 de diciembre de 2021 02:36

Dear Sir:

I encountered a new problem following-up previous request #87297 : porting out request"

The porting out process seems completed, and I was able to make calls using new Carrier service for last two days. But starting today the new problem happens: when I make calls, it prompt that "Your account is suspended please update billing information at Freedompop.com", then quit.

Can someone help there? Does Freedompop NOT fully release my number yet?
thanks

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  FreedomPop Community

  • 13 de diciembre de 2021 14:29

  Hello Jiangbo Deng!

  Thanks for reaching out to us! We’ll be glad to assist you with your current concern. 

  We've created a support ticket to follow up on your concern, as we'll be providing private account information. Please be sure to check your inbox at your convenience. 

  We appreciate your patience!

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