Self-Service Account Features
Did you know that you can manage your account online?
- Upgrade or downgrade your plan
- Add international calling
- Cancel your Account
- Change your phone number
- View your call, text or data usage history
- Change the credit card, debit card or PayPal account on file
- Add credit to your account
- Reactivate account credit that has expired
Visit my.freedompop.com! We’ve built several advanced self-service features into your online account portal to allow you to manage your account information at anytime.
Advanced Online Knowledge Base
Get answers to hundreds of our most frequently asked questions by searching our knowledge-base here at support.freedompop.com.
Please make sure your keywords are specific. For example, if you are unable to connect to the mobile network, typing in "connection problem" or "no data connection" is a better option than typing in "tech support" or "phone does not work".
Get help from our tight-knit community of users like you!
We also have a forum where you can get help from other, experienced and knowledgeable FreedomPop customers. Some of our forum members have been customers for several years and love to help out! Visit forums.freedompop.com.
If you have a question, need help with a technical problem, or simply want to hear others' opinions about FreedomPop products and services, please visit our community.
Get in touch with a FreedomPop representative
If you still have not found the answers you're looking for, log a support ticket by going to our submit a ticket page. You must be logged into your (active or deactivated) FreedomPop account.